Positions Available

Customer Service Manager
GENERAL SUMMARY
The Customer Service Manager reports directly to the President and CEO.  Interacts with customers to provide and process information in response to inquiries, concerns and requests while projecting a professional company image through phone interaction and face-to-face. Manages the Customer Service Team at the Stations who all have the following duties:
 
CUSTOMER SERVICE ESSENTIAL DUTIES AND RESPONSIBILITIES
Deals directly with customers either by telephone, electronically or face-to-face
Process orders and requests for group sales, charters and education trips
Responds promptly to customer inquiries
Obtains and evaluates all relevant information to handle inquiries and complaints
Resolves customer complaints in a timely manner
Collaborates with appropriate Department Directors to solve unresolved issues
Analyze statistical data to ensure sufficient capacity to respond to sales inquiries and customer complaints
Follow up on customer inquiries not immediately resolved
Additional duties as assigned
 
CUSTOMER SERVICE MANAGER DUTIES AND RESPONSIBILITIES
Ensures proper staffing levels at all the Stations and manages day to day operations of ticket sales
Collaborates with Manager of Programming and Events with a written sign off form to post all events for sale with accuracy and accountability 
Works within the Team environment to maximize customer satisfaction
 
REQUIREMENTS
 
Education and/or Experience
College preferred, High school diploma or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Verbal and written communication skills; interpersonal skills; listening skills
Attention to detail and accuracy essential
 
Language Skills
Basic reading, writing and math skills required
 
Please send resume to: finance@cvsr.com
 

Seasonal Positions:

Bike Aboard and Concessionaires needed for immediate employment through end of season including Polar Express.

Please send resume to: dmoore@cvsr.com

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