Become a Volunteer

Be a part of the magic that is THE POLAR EXPRESS™

November 10 – December 21

Volunteers are needed to create a festive atmosphere through personal interaction, song and techniques to engage visitors as we transport more than 40,000 passengers to the enchantment that is the North Pole! Volunteers can expect shifts to last about 5 hours. Groups and Individuals are also invited to volunteer at the North Pole but our biggest need is on board the train!

Chef or Server | Onboard

This volunteer position is on board the train where most of the magic happens. As a chef or server, you’ll be the person leading the program in the train car. Some responsibilities include:

  • Greeting people as they climb aboard
  • Assisting with name tags
  • Passing out cookies and cocoa
  • Following along with the book to the audio recording of “The Polar Express”
  • Engaging and interacting with families and children
  • Assisting Santa in handing out bells
  • Lead passengers in Christmas carols and the Pajama Parade
  • Creating a fun and magical atmosphere

If volunteering on board the train we ask that you wear black pants and a white shirt. A chef’s coat or servers apron will be given to you upon arrival. All elves must are encouraged to have a back story and stay in character to make the ride to the North Pole magical!

Santa’s North Pole Helpers | At the North Pole

The North Pole workshop is where all of Santa’s elves patiently wait for the arrival of THE POLAR EXPRESS! As the train pulls up with children’s faces pressed against the glass, you’ll be there in the midst of the fun! Dancing, singing, playing, making toys and just having a blast are the responsibilities of elves at the North Pole. Come dressed in your own elf gear or put on one of our costumes!

Please note: the children do not deboard the train and only view the North Pole from inside the train.

Click here to learn more about each position, the timing of the event, and responsibilities.


Training dates

North Pole elves must attend one training session:

  • 10 a.m. on Sunday, October 21 at Tilden House
  • 6 p.m. on Wednesday, October 24 at Tilden House
  • 6 p.m. on Thursday, October 25 at Tilden House
  • 3 p.m. on Saturday, October 27 at Tilden House

The Tilden House is located at 2325 Stine Road, Peninsula, OH 44264. Parking is available in front of the house.

Missed a training date? No worries! We’d still love to have you volunteer! Contact for more information.

Santa positions and other volunteer opportunities available.

Complete the CVSR volunteer agreement: