The Cuyahoga Valley Scenic Railroad hopes that your trip on The Polar Express creates wonderful memories and warms your heart. Please help us keep everyone warm this winter by donating a new or gently worn coat, gloves, hats and scarves. There will be a green bin located in the ticket booth designated for these donations.
7:00pm – 9:00pm November 12th – 22nd, 25th – 30th
7:00pm – 9:00pm December 1st – 20th
3:00pm – 5:00pm December 10th and 17th
Rockside Station – Independence: 7900 Old Rockside Road, Independence, OH 44131
Akron Northside Station – Akron: 27 Ridge Street, Akron, OH 44308
Seats are in blocks of four, with two seats facing two seats.
Seating in a dining cars. Seats are at tables, and are in two tops and four tops.
Seating in the remodeled Saint Lucie Sound luxury car. Seats are in comfortable padded seats and a spacious lounge area. passenger in our
If I purchase tickets, and I am unable to take the train for any reason, are my tickets refundable?
All tickets are non-refundable without the purchase of Refund Protection. With refund protection, the Customer Service office must be notified at least 3 days in advanced, and we cannot guarantee tickets can be switched to a different date if the event is sold out.
Can I pick up my tickets at Will Call?
Tickets are available for print at home only. We do not offer a will call option. Please print out your tickets upon receiving the email confirmation. Email confirmations will not be resent due to lost tickets. Upon entering your information at check out, confirm that your email address is correct and valid.
What time should I arrive before my departure?
Boarding begins ONE HOUR prior to your departure time (ie: Boarding begins at 6:00 p.m. for the 7:00 p.m. departure time). The train will not wait for late passengers. Please plan your travel time accordingly and allow extra time for unforeseen weather and traffic incidents.Tickets will not be refunded due to traffic delays or road conditions.
Is the train Wheelchair/Walker accessible?
The Cuyahoga Valley Scenic Railroad has a handicap accessible car with a lift. Please call our Customer Service office at 1-800-468-4070 ext. 1 to purchase your tickets.
Can I bring a snack or other food on board the train?
No outside food or beverage is allowed on board. Passengers with outside foods or beverages will be prohibited from boarding.
Is there food or Polar Express merchandise on the train?
There is a concession car on board that will over a variety of snacks and non-alcoholic beverages as well as Polar Express merchandise. You will have time at the beginning and end of the trip to visit this car.
Are there restrooms on the train?
There are restrooms on the board the train and at the boarding platform.