The Polar Express

About the Program

Experience the magic of the holiday season aboard the Polar Express! Pajama-clad families board the train for a fun filled evening excursion including hot cocoa, cookies, and a reading of the classic Polar Express story. The wonder continues as the train pulls into the lighted North Pole Village filled with caroling elves and special on board visit from Santa himself. Climb aboard and hear the sweet sound of the bell ringing, as it does for all who truly believe!

When do tickets go on sale?

To CVSR Members: Monday, September 11th at 8:30 a.m.  For more information on how to become a member, please visit membership page or contact 1-800-468-4070 ext. 228.

To General public: Monday, October 2nd, 2017 at 8:30 a.m. 

Charter Sales have ended for the 2017 season.

What are the dates?

Saturday, November 11th through Thursday, December 21st
*We do not run on Wednesday, November 22nd and Thursday, November 23rd

What are the departure times?

7:00 p.m. – November 11th – December 21st
3:00 p.m. – December 9th and December 16th

Where are the departure locations?

Rockside Station – Independence
7900 Old Rockside Road, Independence, OH 44131

Akron Northside Station – Akron
27 Ridge Street, Akron, OH 44308

Where can I search for tickets? 

Please note: Tickets will not be available for purchase until the dates listed above.

Evening Departures 

Rockside Station, Independence- Evening 

 

Akron Northside Station- Evening

 

Matinees 

Rockside Station, Independence- Matinees

 

Akron Northside Station-Matinees

How much are tickets?

Seating is assigned. Seats will not be moved due to lack of compliance with seat selection. The prices below do not include delivery and preservation fees.

Monday – Thursday

Standard Coach
$45 per person ages 2 and above. Seats are in sections of four, with two seats facing two seats.

Deluxe
$65 per person ages 2 and above. Seating in a dining cars. Seats are at tables, and are in two tops and four tops. Each passenger in our Deluxe seating will receive a commemorative Polar Express Mug.

Executive
$85 per person ages 2 and above. Seating in the lounge car. Seats are in comfortable padded seats and a spacious lounge area. Each passenger in our Executive seating will receive a commemorative Polar Express Mug. This seat section is offered out of Rockside Station – Independence, only.

Friday – Sunday

Standard Coach
$47 per person ages 2 and above. Seats are in sections of four, with two seats facing two seats.

Deluxe
$69 per person ages 2 and above. Seating in a dining cars. Seats are at tables, and are in four tops. Each passenger in our Deluxe seating will receive a commemorative Polar Express Mug.

Executive
$89 per person ages 2 and above. Seats are in comfortable padded seats and a spacious lounge area. Each passenger in our Executive seating will receive a commemorative Polar Express Mug. This seat section is offered out of Rockside Station – Independence, only.

What are the Seating Options?

What is included with my ticket?



Hot Chocolate and Cookie

Silver Bell

Visit With Santa

Reading "The Polar Express

Program

Heated Cars

View of North Pole

Wheelchair/ADA accessibility

Dining Tables and Chairs

Polar Express Mug

Private Restroom

Lounge Chairs

Standard Coach

Deluxe

Executive


Other FAQ’s

Can I call Customer Service to purchase my Polar Express tickets?

All tickets are sold online only until November 1st. Due to the high volume of calls; we are unable to place phone orders for Polar Express. If you do not have access to a computer, we suggest visiting your local library or asking a friend.

If I purchase tickets, and I am unable to take the train for any reason, are my tickets refundable?

All tickets are non-refundable without the purchase of Refund Protection. Refund Protection is available at check out. With refund protection, the Customer Service office must be notified at least 3 days in prior to your trip, and we cannot guarantee tickets can or will be switched to a different date if the event is sold out.

Are there any added fees to my total ticket cost?

At check out, we do charge a .25 per ticket delivery fee. There will also be a $1 preservation fee to your total cost (Our rail cars require ongoing care to maintain them. This modest fee will support the efforts of CVSR to ensure that these heritage cars will be able to travel through Cuyahoga Valley National Park for years to come).

Can I pick up my tickets at Will Call?

Tickets are available for print at home only. We do not offer a will call option. Please print out your tickets upon receiving the email confirmation. There is a .25 fee per ticket that is added to the total cost of your tickets. Email confirmations will not be resent due to lost tickets. Upon entering your information at check out, confirm that your email address is correct and valid.

Is the train wheelchair/walker accessible?

The Cuyahoga Valley Scenic Railroad has a handicap accessible car with a lift.  Please call our Customer Service office at 1-800-468-4070 ext. 240 to purchase your tickets.

Can I bring a snack or other food and beverages on board the train?

No outside food or beverage is allowed on board. Passengers with outside foods or beverages will be prohibited from boarding.

Is there food or Polar Express merchandise on the train?

There is a concession car on board that will offer a variety of snacks and non-alcoholic beverages as well as Polar Express merchandise. You will have time at the beginning and end of the trip to visit this car.

Are there restrooms on the train?

There are restrooms on the board the train and at the boarding platform.


Thank you to Key Bank for your support of the Polar Express program.